Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Payments and Accounts

What payment methods do you accept?

We accept Cash on Delivery, PayPal, Visa, Mastercard, and Revolut.

Is your checkout secure?

Yes. Our entire site uses SSL encryption, and payments are processed by trusted providers.

Do I need an account to place an order?

Nope — you can check out as a guest. But creating an account makes tracking and reordering easier.

Will I receive an invoice?

Yes, you’ll get an invoice automatically by email after your order is confirmed.

If you need to swap an item

Returns and Exchanges

What is your return policy?

You can return any unused item within 30 days. It must be in original packaging and resellable condition.

How do I request a return or exchange?

Email us at support@cydeals.cy with your order number and reason for return. We’ll send you the return steps.

What happens if my order arrives damaged?

Send us a photo of the damage within 48 hours. We’ll replace the item or issue a refund — your choice.

Can I cancel or edit my order after placing it?

Yes, if it hasn’t shipped yet. Contact us immediately and we’ll do our best to help.

What if I receive the wrong item?

Mistakes happen. Email us and we’ll sort it out fast — usually with a free replacement or refund.

Common purchase queries answered

Products and Stock

Are your products brand new?

Yes. All products are brand new and unused, even if sold at liquidation or outlet pricing.

Are items covered by warranty?

Some items come with a manufacturer warranty. If there’s an issue, contact us — we always try to help.

Do you restock sold-out items?

Popular items are restocked often. You can sign up for restock alerts on the product page.

Can I pre-order upcoming products?

Not yet — but we’re working on it. Follow us for updates.

Warranty queries answered

Product Warranty

Do your products come with a warranty?

Yes, most of our products include a limited warranty ranging from 30 days to 1 year, depending on the product type and category.

What is covered under the warranty?

The warranty covers manufacturer defects such as broken frames, faulty components, defective stitching, or malfunctioning electronics (e.g., treadmills, pet fountains).

What is not covered?

Damage caused by misuse, accidents, chewing (for pet items), unauthorized repairs, or normal wear and tear (e.g., frayed cables or used pet beds) is not covered.

How can I claim a warranty?

Please contact our support team with your order number, product details, and clear photos or video of the issue. We’ll assist with a repair, replacement, or parts as applicable.

Is professional assembly required to maintain warranty?

For certain fitness equipment, yes—professional assembly may be required. Check the product manual or page for specific instructions.

Are consumable or hygiene products included in the warranty?

No, consumables like pet treats, supplements, or hygiene items are excluded due to safety and hygiene reasons.